Report Developer

About Rev.io

Rev.io delivers powerful, configurable software solutions designed to support billing, customer and business management, payments, analytics, provisioning, and automation. We serve service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based platform offers a comprehensive quote-to-cash experience that empowers clients to grow their revenue more efficiently.

Headquartered in Atlanta, with additional offices in West Virginia, Rev.io brings over 21 years of industry expertise to the table. While we are seasoned professionals in our field, we are also a fast-growing company seeking exceptional individuals ready to make a meaningful impact and thrive in a career-defining environment.

At the core of our culture are our mission, vision, and “ACT TOP” values, which guide our work every day.

• Our Mission: Help clients grow revenue efficiently.

• Our Vision: To be the world’s best billing and back-office software provider, known for innovation and extraordinary service to our clients and their end users.

Our ACT TOP Values

• Achieving Extraordinary Results: Going above and beyond while maintaining excellence in your role.

• Caring for Employees, Clients, and Community: Showing empathy and support for those who need it most.

• Take Responsibility and Act Like an Owner: Demonstrating accountability and integrity—even when no one is watching.

• Transparent Leadership: Embracing open communication at every level.

• Opportunity to Make a Positive Difference: Taking initiative to drive better outcomes.

• Passion for Innovation: Bringing energy and creativity to problem-solving and efficiency.

In a recent national survey, 97% of our employees said Rev.io is a Great Place to Work—a strong contrast to the 57% average at comparable U.S. companies. Our values and team-oriented culture make Rev.io a uniquely inspiring workplace.

About the Role: The primary responsibility of the Report Developer is to help our customers with their data requests through the use of SQL and other data tools and technologies. These customer data requests are essential to maintain customer satisfaction and customer retention.
We are looking for people with excellent communication skills, the ability to understand and query data, and the ability to be relentless in solving complex customer data requests while upholding the integrity of Rev.io’s Mission & Values.  
Responsibilities

• Effectively manage incoming calls and tickets within Rev.io SLA and customer update guidelines - solving reporting requests.
• Implement client ­driven reporting needs within the Rev.io platform.
• Ensure that Report Developer escalations follow documented processes.
• Provide thorough notes on the nature of escalations.
• Monitor inbound queue to isolate urgent support issues and outages.
• Maintain a positive, professional relationship with all client contacts.
• Assist other Report Developers as needed to ensure timely responses to clients as needed to hit team goals.
• Continually work to improve the client experience with Rev.io support, participating on project teams as needed.
• Monitor and & report on all Report Developer SLAs - take preventive and reactive measures in response to SLAs.
• Ensure all green scorecards for Report Developer metrics.
• Take the extra mile to satisfy customers.
• Collaborate effectively across all departments and display a positive attitude at all times.

• Bachelor’s degree in Business, Computer Science, Information Technology, or related fields or equivalent experience.
• Ability to understand and write complex SQL queries and stored procedures.
• Proficiency in leveraging AI tools to enhance development processes and outcomes.
• Client Relationship Management experience preferred.
• Ability to multi-task with good organizational skills in a fast-paced environment.
• Experience effectively collaborating across departments.
• Effective listening and troubleshooting skills.
• Excellent written and verbal communication skills.
• This individual must display a professional image and represent the company in line with the stated core values and mission.

• At least 1 relevant course/certificate in databases (preferably Microsoft SQL Server experience).
• Strong communicator, self­-driven, and the ability to meet deadlines.
• Strong debugging skills.
• Microsoft SQL Server.
• Experience with Rev.io Billing System is preferred, with a potential signing bonus based on expertise.
• Telecom Industry Experience is a plus.
• Software technical support is a plus.

Benefits & Perks

• Generous HSA employer contribution  
• 401k with generous company match and immediate vesting &nbsp
• Unlimited PTO 
• Paid Parental Leave 
• Company paid for life and disability insurance 
• Monthly tech reimbursement 
• Monthly fitness reimbursement 
• Education and development stipend 
• Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities 
• Clear and documented career path for your position 
• True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year 

At Rev.io, we’re committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, gender, age, disability, sexual orientation, religion, or any protected status. By applying, you consent to the processing of your personal information in accordance with our privacy practices.

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