Product Market Research Coordinator

Atlanta, GA
Full Time
Mid Level

About provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently. is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey. 

In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values. 

Our Mission: To help clients grow revenue efficiently. 

Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users. 

Our ACT TOP Values: 

  • Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities. 
  • Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need. 
  • Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching. 
  • Transparent Leadership: Communicating openly, regardless of title or situation. 
  • Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome. 
  • Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.  

In a recent national survey, 97% of our employees agreed that is a Great Place to Work. Compared to 57% agreement at comparable US-based companies, stands out as a place where team, values and culture combine to create an amazing work environment! 

About The Role: As a Product Market Research Coordinator at, you will play a critical role in shaping the future of our products by coordinating our Client Advisory Councils, Client Focus Groups, and performing other market research activity. Your primary responsibility will be to gather and synthesize client feedback to inform product development and enhancement strategies. 

This role requires a proactive individual with excellent communication skills and a deep understanding of client engagement techniques. You will be expected to attain an understanding of our client cohorts.


  • Coordinate (and eventually Lead) Client Focus Groups: Develop and manage focus groups to test new concepts and gather detailed feedback on current products and feature enhancements. 
  • Coordinate (and eventually Own) Client Advisory Councils: Organize and facilitate regular meetings with key clients to discuss product performance, gather feedback on user experience, and validate new ideas. 
  • Feedback Analysis: Synthesize feedback from various sources and provide actionable insights to the product management and development teams. 
  • Stakeholder Communication: Serve as the bridge between clients and internal teams, ensuring that client voices are heard and considered in product roadmap decisions. 
  • Reporting: Prepare detailed reports and presentations on client feedback trends, satisfaction levels, and the impact of changes implemented based on feedback. 
  • Strategy Development: Contribute to the development of strategies for product improvements and innovations based on client insights. 
  • Collaboration: Work closely with marketing, sales, and product teams to align client feedback with business goals and product strategies. 
  • Market research: Conduct comprehensive market research to identify emerging trends, competitive dynamics, and client needs, and integrate these insights into the product development and marketing strategies. 


  • Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field. 
  • Minimum of 3 years' experience in client service, client success, or a similar role in a client-facing position 
  • Proven ability to organize and facilitate group discussions and workshops. 
  • Analytical skills with the ability to interpret and translate client feedback into actionable insights. 
  • Excellent verbal and written communication skills. 
  • Proficient in CRM software and data analysis tools. 
  • Market research interest and experience. 
  • Ability to cross-function with numerous departments including Product, Solution Analysts, Sales, and Marketing. 

Preferred Skills:

  • Experience with product management or in a product-focused environment. 
  • Background in Professional Services Automation tools and/or Enterprise software. 
  • Certification in Client Experience, Market Research, and/or Product Management. 
  • Experience or interest in AI tools for increasing process efficiency. 
  • Experience or interest in competitive analysis. 

Benefits and Perks: 

  • Excellent medical, dental and vision coverage, with rates comparable to larger companies 
  • Company paid for life and disability insurance 
  • 401k with generous company match and immediate vesting 
  • Unlimited PTO 
  • Monthly tech and fitness reimbursements 
  • Professional development allowance

At no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow to store and process the personal information submitted above. 



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